Privacy policy

Company: Filburg d.o.o.
Address: Vodenica 7, 10000 Zagreb, Croatia
Email: [email protected]
Phone: +385 1 88 977 97
OIB: HR81551114648

Contact Form Data

When you submit our contact form, we collect:

• Your name

• Email address

• Phone number (if provided)

• Company name (if provided)

• Message content

• Date and time of submission

Technical Information

We may automatically collect:

• Browser type and version

• Operating system

• Pages visited on our website

• Time spent on pages

• Referring website

Note: We do not use cookies on this website.

We process your personal data based on:

• Legitimate interest for responding to your inquiries and providing requested information

• Consent when you voluntarily submit information through our contact form

• Legal obligation for record-keeping as required by Croatian law

We use your personal data to:

• Respond to your inquiries and requests

• Provide information about our services

• Communicate with you about business matters

• Maintain records for legal and business purposes

• Improve our website and services

We may share your information with:

• Internal team members who need access to respond to your inquiry

• Service providers (email hosting, IT support) who process data on our behalf

• Legal authorities if required by law or to protect our legal rights

We do not sell, rent, or trade your personal information to third parties.

We retain your personal data for:

• Contact form submissions: 3 years from last contact or until you request deletion

• Technical logs: 12 months

• Legal records: As required by Croatian commercial and tax laws

You have the right to:

• Access your personal data and receive a copy

• Rectification of inaccurate or incomplete data

• Erasure of your data (right to be forgotten)

• Restriction of processing in certain circumstances

• Data portability to receive your data in a structured format

• Object to processing based on legitimate interests

• Withdraw consent at any time (where processing is based on consent)

• Lodge a complaint with the Croatian Personal Data Protection Agency (AZOP)

To exercise your rights, contact us at [email protected].

We implement appropriate technical and organizational measures to protect your personal data, including:

• Secure email systems with encryption

• Access controls and authentication

• Regular security updates

• Staff training on data protection

If we transfer data outside the EU, we ensure adequate protection through:

• European Commission adequacy decisions

• Standard contractual clauses

• Other appropriate safeguards as required by GDPR

In case of a data breach that may pose a risk to your rights and freedoms, we will:

• Notify the Croatian Personal Data Protection Agency within 72 hours

• Inform affected individuals without undue delay if high risk is involved

• Take immediate steps to contain and remedy the breach

For questions about this Privacy Policy or to exercise your rights:

Data Protection Officer/Contact Person:
Mila Marina Burger
Email: [email protected]
Phone: +385 1 88 977 97
Address: Vodenica 7, 10000 Zagreb, Croatia

You have the right to lodge a complaint with:

Croatian Personal Data Protection Agency (AZOP)
Address: Martićeva 14, 10000 Zagreb, Croatia
Phone: +385 1 4609 000
Email: [email protected]
Website: azop.hr

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the updated policy on our website with the revision date. Continued use of our website after changes constitutes acceptance of the updated policy.

This Privacy Policy is written in Croatian and English. In case of any discrepancy between language versions, the Croatian version shall prevail, as required by Croatian law.

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This Privacy Policy is effective as of July 20, 2025 and applies to all information collected by Filburg d.o.o. through this website.